WHEN ARE WE OPEN?
We are always open online, orders can be placed 24/7.
WHAT HOURS DO WE DELIVER?
Normal delivery hours for Pearsons couriers are between 9am and 5pm, Monday to Friday. There are limited deliveries on Saturday. Pearsons Gifting do not deliver on Sundays or public holidays except for Mother's Day each year when we have special couriers to deliver flowers on the Sunday.
WHAT IS THE DEADLINE FOR PLACING AN ORDER ONLINE TO GUARANTEE SAME DAY DELIVERY?
Need a gift delivered today? For same day delivery in Sydney, orders must be placed by 2pm (AEST) Monday - Friday and by 7am (AEST) on Saturday to guarantee same day delivery excluding Public Holidays.
WHAT IS THE DELIVERY FEE?
The delivery fee is calculated during the checkout process and is based on the suburb of delivery.
WHAT AREAS DO WE DELIVER TO?
Pearsons delivers throughout the greater Sydney area. Click here to view a full list of the Sydney suburbs we deliver to.
CAN I ORDER GIFTS ONLINE FOR DELIVERY OUTSIDE OF SYDNEY?
If you wish to place an order for delivery outside of Sydney please call us at (+ 61 2) 9550 7777 or email email@example.com and we will gladly assist you in finding a suitable gift store.
CAN YOU GUARANTEE A SPECIFIC TIME FOR A GIFT DELIVERY?
Pearsons cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it.
All orders to businesses will be delivered by close of business.
DO YOU RING THE RECIPIENT PRIOR TO DELIVERY?
You can request us to call the recipient prior to delivery by putting a note in the "delivery notes" field on the order page. We may call a recipient when necessary in order to ensure your delivery runs as smooth as possible.
Please note, that all deliveries to hospitals are confirmed prior to delivery.
WHAT HAPPENS IF THE RECIPIENT IS NOT AT HOME?
If the recipient is not home when the delivery is made the gift will be left at the recipients front or back door, if requested to do so by the sender; or if our experienced couriers deem it safe to do so.
If the gift cannot be left safely, a calling card will be left on the recipient's door or in their letterbox asking them to call us to arrange a suitable time for re-delivery.
Additional charges may apply.
WHAT HAPPENS IF THE DELIVERY DETAILS SUPPLIED ARE INCORRECT?
Pearsons will attempt to find the correct address.
If the gifts are delivered to the address supplied by the customer and the address is incorrect, then if the gift is recovered, Pearsons will contact the customer and additional charges may apply for re-delivery.
However, if the gift is delivered to an incorrect address and not recovered, Pearsons is unable to accept any responsibility for such loss.
It is the customer's obligation to supply accurate details at the time of ordering.
WHAT HAPPENS IF I WANT TO MAKE CHANGES TO MY ORDER?
We will make every effort possible to realistically put in place any changes to your order, as long as the order has not yet been dispatched for delivery.
CAN PEARSONS LET ME KNOW WHEN THE GIFT HAS BEEN DELIVERED?
Please request it at the time of the delivery and where possible we can let you know. We are currently working on this functionality and will be able to offer this option in the near future.
WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All prices are displayed in Australian Dollars ($AUD).